Privacy Policy
Effective Date: January 1, 2026
Sentient Network, Inc. ("Sentient," "we," "us," or "our") provides the Audit Vault platform. This Privacy Policy describes how we handle personal information when you visit our websites or interact with our marketing activities.
For information about our security practices and certifications, visit our Trust Center.
1. Scope
1.1 What This Policy Covers
This Policy applies to:
- Our websites (thesentientnetwork.ai and subdomains)
- Marketing and sales activities
- Customer support channels
1.2 Customer Data — Separate Terms
This Policy does NOT govern Customer Data — data you upload to Audit Vault.
For Customer Data:
- Sentient acts as a processor on your behalf
- Processing is governed by our Master Subscription Agreement
- Data Processing Addendum available on request
- AI-specific practices described in our AI Privacy Notice
Customer Data is never used to train AI models.
1.3 Customer Responsibility
Customers are solely responsible for ensuring that any data uploaded to our Services does not include personal information or sensitive information that Customer is not authorized to process, or that would violate applicable law.
1.4 Contact
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company, job title)
- Communications (support requests, feedback)
- Commercial information (purchases, billing)
2.2 Automatic Collection
- Device and browser information
- IP address
- Usage data (pages visited, features used)
- Cookies and similar technologies
2.3 Information We Do NOT Collect
We do not collect:
- Biometric identifiers or templates
- Precise geolocation (GPS)
- Sensitive personal information (race, religion, health, etc.) through our marketing sites
Biometric Authentication: If our applications use device-native authentication (FaceID, TouchID), the biometric match occurs entirely on your device. We receive only a success/fail token — never biometric data.
3. How We Use Information
We use personal information to:
- Provide and improve our Services
- Process transactions
- Communicate with you
- Ensure security and prevent fraud
- Comply with legal obligations
- Send marketing communications (with consent where required)
3.1 Aggregated Data
We may use data derived from your use of our Services in an aggregated and anonymized form to:
- Improve our Services and platform
- Provide analytics and benchmarking
- Generate statistics regarding platform usage
Such aggregated data will not be identifiable to you or your organization.
3.2 Legal Bases (GDPR)
- Contract: To perform our agreement with you
- Legitimate Interest: For security, fraud prevention, service improvement, and B2B marketing
- Consent: Where required by law
- Legal Obligation: To comply with applicable laws
4. Disclosure of Information
We may share information with:
- Service Providers: Who assist in our operations (hosting, analytics, payments)
- Professional Advisors: Legal counsel, auditors
- Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale
We do not sell personal information.
4.1 Sub-processors
A list of current sub-processors that may process data at our direction is available upon request to customers under agreement.
5. Cookies
We use cookies for site functionality, analytics, and marketing. You can manage preferences through your browser settings.
We honor the Global Privacy Control (GPC) signal where technically feasible.
6. Data Retention
We retain personal information for as long as necessary for the purposes described in this Policy, or as required by law. When no longer needed, we delete or anonymize it.
7. Security
We implement administrative, technical, and physical safeguards to protect personal information. Details of our security practices and certifications are available at our Trust Center.
No system is completely secure, and we cannot guarantee absolute security.
8. International Transfers
We may transfer information internationally. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses or other lawful mechanisms.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccuracies
- Request deletion
- Object to processing
- Data portability
- Opt out of marketing
To exercise rights, contact: [email protected]
Response Time: We respond within the timeframes required by applicable law.
10. Children
Our Services are for business use only and are not directed to individuals under 16.
11. Changes
We may update this Policy from time to time. Material changes will be posted on our website.
12. Contact
Effective January 1, 2026